Hey there, Reader, I've been thinking more about what I discovered during last week's task study. If you missed Monday's debrief, here's the short version: I've spent the past two years deliberately changing how I do business. I've shifted from primarily done-for-you services to advising and consulting, simplified my systems, and built a team I trust. One reason for those changes was to make my work less dependent on other people's performance and reliability. And I've made real progress...